Sify Remote Management Service
(RMS)
As more services and applications are delivered and managed
over IT networks, companies are taking a broader approach
to network and service assurance with integrated and proactive
fault, performance, and availability management across applications,
systems, and networks.
Outsourcing Infrastructure Management Services
has several advantages besides, freeing up resources
|
It enables you to focus fully
on your core competencies and increases the company
profitability. |
|
It enables you to reduce your
cost of managing the infrastructure. |
|
It eliminates the need to continuously
upgrade the skill sets of your staff. |
|
End-to-end outsourcing allows
you to hold the service provider responsible for the
SLA-based deliverables. |
|
It provides rapid scalability,
improved efficiency and reliability. |
|
Sensors at the periphery and
racks : Instant detection of forced access. |
Remote
Management Services
Sify Remote Management Services (Sify RMS) allows companies
to maintain full internal control of their IT investment
and existing infrastructure while outsourcing the day-to-day
management and monitoring of their infrastructure such as
the operating system, database, networking and application
layer. With Sify RMS, Sify remotely monitors these layers
- regardless whether it resides at your premise or at a
third-party facility.
Sify RMS proactively manages and supports
your operating system, application and database layers 24x7
through specialized monitoring tools and infrastructure
experts to ensure that your infrastructure is performing
optimally.
Sify RMS extends into four levels of service
- conveniently packaged and easily scalable to help you
adopt remote management for routine and time-sensitive tasks.
With 24x7x365 seamless management and technical support
by the RMS team - these packages ensure that your end-user
experience and key business functions are never impacted.
Full access to Sify’s web-based reporting portal,
keeps you up to date on the performance levels of your systems
and networks. Finally, all these come to you at an affordable
cost.
Operation
|
Service |
| Problem
identification |
Remote Quest |
| Root cause analysis |
Remote Sentinel |
| Problem rectification |
Remote Rescue |
| OS Management |
Remote Genie |
Multi-Vendor Coordination
Security Planning and Audit
Remote Quest : A dedicated
team monitors performance and other metrics on a 24x7 basis
for malfunctions or disruptions. Automated alarms are generated
when critical metrics are in danger of being breached to
prompt immediate operator attention.
Remote Sentinel
: At this level, once a fault is identified, it is
reported by the RMS team. RMS specialists will assess, evaluate
and analyse the symptom and root cause of the disruption.
This will eliminate recurrence of any malfunction.
Remote Rescue
: A fault is identified and an expert fault-resolution
team steps in to resolve the issue. These RMS personnel
are experienced at managing various mission critical applications,
operating systems and databases. The team also coordinates
with the multiple vendors to recommend a stable solution.
Progress and completion of assignments are continuously
reported to the client.
Remote Genie
: Teams of dedicated RMS specialists handle a range
of services for your business - OS Management, Database
Management, Application management and Network Management.
Since individual activities are managed by scalable teams
of experts, your business acquires the agility to seamlessly
and rapidly respond to changing scenarios.
Additional
Offers :
|
|
Expertise on diverse platforms
- Linux, Windows, Solaris |
|
Guaranteed uptime of 99.6% |
|
Leveraging the Sify experience
of over four years in managing data centers |
The Sify Advantage
Connectivity Using Internet
backbone
